Described Duties:

1. Work Cooperatively with Northwest Health Services’ providers and personnel to carry out the goals and objectives of Northwest Health Services, Inc., according to established policies and procedures.
2. Post insurance remittance advices accurately and timely.
3. Review and research denied claims, resubmitting when necessary.
4. Submit electronic and print hard copy insurance claims on a daily basis.
5. Review delinquent claims with appropriate follow-up.
6. Review claim rejection and acknowledgement reports daily.
7. Assist patient and NHS staff with billing questions and/or concerns.
8. Refer patient billing questions to appropriate NHS staff per policy and procedure.
9. Request patient/insurance company refunds as necessary.
10. Assist in training NHS’ support staff in areas relating to insurance.
11. Perform related work as required.

Essential Job Functions:

1. Must be able to sit for long periods of time, talk and hear, speak concisely with a pleasant phone voice, demonstrate tact, patience and good communications skills in dealing with patients and staff.
2. Must be able to read, understand, and follow oral and written instructions.
3. Must be able to handle stressful situations.
4. Maintain professional appearance and attitude

Qualifications:

1. Possess high school diploma and/or equivalent.
2. Possess light typing skills, computer knowledge helpful.  Must demonstrate accuracy, proficiency, and efficiency.  Must possess ability to effectively present information and respond to questions from patients, and other individuals encountered in the course of employment.
3. Must demonstrate tact, patience and good communication skills in dealing with patients and office staff.
4. Must ensure confidentiality of all patient records and accounts.
5. Clean and neat appearance.

Described Duties:

1. Work cooperatively with Northwest Health Services’ providers and personnel to carry out the goals and objectives of Northwest Health Services, Inc. according to the established policies and procedures.
2. Place patients in exam rooms and record vital signs, weight, current complaints, and pertinent history.
3. Assist patients to ambulate, assist patients onto and off of exam tables, and in and out of wheel chairs.
4. Assist providers in distributing appropriate patient education materials, and communicate that information to the patient in a tactful and professional manner.
5. Prepare exam rooms and required instruments/ equipment for procedures and treatments, and then restock rooms after vacating patients as necessary.
6. Prepare patient EMR information for physician referrals and communicate significant information to other health care providers as required.
7. Triage patient calls in a pleasant and timely manner and make follow up calls as required by provider staff.
8. Administer injections.
9. Insure all instruments are clean and sterilized.
10. Prepare lab specimens for shipment, as requested. (Pap smears, biopsy, cultures, etc.)
11. Determine needs for medical supplies, including oxygen, and non-narcotic injectables, prepare a list as specified in policy and procedure for ordering by designated person.
12. Maintain tracking log for all lab, x-ray and referrals.
13. Maintain current CPR certification.
14. Attend and actively participate in Clinical Staff meetings, in-services and educational programs.
15. Maintain patient confidentiality at all times.
16. Perform related work as required.

Essential Job Functions:

1. Must be able to talk, see, hear, read, write, stand, walk, kneel, and lift, pull and push up to 50 pounds.
2. Must be able to handle stressful situations.
3. Possess cognitive skills necessary to understanding medical terminology, instructions, medical records, and identifying problems and offering solutions.
4. Ability to visually assess patient condition and communicate with the patients and families with tact and professionalism.
5. Must demonstrate use of tact and patience in communication with patients, families, and NHS’ staff.
6. Must demonstrate the ability to turn on the computer and the monitor.
7. Must demonstrate the ability to navigate from the computer desktop to Microsoft (MS) Office Word, MS Office Excel, and MS Office Outlook.
8. Must demonstrate the ability to open, minimize, and maximize different windows in the Microsoft Office applications (see #7 above).
9. Maintain professional appearance and attitude at all times.

Qualifications:

1. Graduate from accredited school, with licensure in the state of Missouri with R.N., L.P.N., or B.S.N.
2. Experience in the clinical setting recommended but not required.
3. Possess light typing skills and computer skills.
4. Demonstrate accuracy, proficiency and efficiency.